Elavon Santander had to respond to very specific requirements linked to the knowledge of the acquiring market (points of sale, terminals and everything else related to where a payment can be made), planning in an integral way their teaching through an e-learning platform.
Impact and results
Access to knowledge, skills and competences at the moment in which each need arises, no matter where they are and the device they’re using.
Reduce and even eliminate transfer costs, accommodation and didactic material, among other expenses.
Process
1. Research
– Objectives
– Technology
– Interviews
2. Ideation
– User journeys maps
– Sketching
– Information Architecture
– Wireframes
